How can we help?
Answers to common questions, or send us a message and we'll get back to you by email.
Frequently asked questions
How do I start a party?
- Open Fusion and sign in with Google or Apple.
- Tap Create Party in the middle of the home screen.
- Add songs and tap play – you're the host.
How do my friends join?
Tap the QR button on the party screen to show a QR code or share a link. Friends can scan it with the Fusion app or open the link in any browser – no app needed to listen along.
The phones are not perfectly in sync
Fusion syncs every phone automatically. If one phone still sounds early or late (for example with a Bluetooth speaker), open Settings › Speaker delay on that phone and move the slider until the beats line up. In the browser, use the adjust-sync button on the player.
Can guests add songs?
Yes. The host decides: tap the ⋮ menu › Edit Party and choose Add songs or No control. Guests can remove only the songs they added.
The music stops when my phone is locked
Fusion keeps playing in the background and shows controls on your lock screen. On Android, make sure battery optimization isn't restricting Fusion (Settings › Apps › Fusion › Battery › Unrestricted).
A song won't play or download
Some songs aren't available or are too long (over 20 minutes) to play in a party. Remove the song and add another one – the rest of the playlist keeps playing.
I'm not getting chat notifications
Allow notifications for Fusion in your phone's settings. Notifications arrive when the app is in the background during a party.
How do I report or block someone?
In the party chat, long-press a message and choose Report or Block. In the participants list or Settings › Friends, tap ⋮ next to a person. Blocked people can't see your messages, invite you or join your parties; you can unblock them in Settings › Blocked. We review every report within 24 hours – see our Terms of Use.
How do I delete my account?
In the app: Settings › Delete Account. You can also request deletion here.